Frequently Asked Questions
Pure & Cimple uniquely combines Ayurvedic wisdom with biomimetic science to create gentle yet effective skincare for mature skin. Our carefully chosen ingredients work in harmony with your skin's natural processes.
Yes! All our products are specifically formulated for sensitive skin, with no fragrances, essential oils, retinol, or harsh ingredients. Our formulations are microbiome-friendly and dermatologist-approved.
While individual results may vary, most users notice improved skin texture and hydration within 1-2 weeks. More significant results for concerns like dark spots and uneven tone typically show in 6-12 weeks with consistent use.
No, work great individually or together. However, for optimal results, we recommend our simple that work synergistically to address multiple skin concerns.
Yes, all our products are cruelty-free and vegan. We're committed to ethical beauty and sustainable practices.
Our products are certified to work in harmony with your skin's natural bacterial ecosystem (microbiome), helping maintain healthy, balanced skin rather than disrupting it
We've chosen to exclude retinol due to potential skin barrier disruption and sensitivity concerns. Instead, we use gentle alternatives like Bakuchiol that provide similar benefits without the irritation.
Typically, it takes 3-5 business days to receive your order. Weβre doing our best to deliver it promptly for you.
We ship to US, Canada, UK and certain parts of Europe. The shipping fee may vary depending on your location. Shipping is FREE for orders above US$50 or Β£40.
We're here to help! Here are the steps you can take:
- Check your order confirmation email for the tracking number and expected delivery date
- If your order should have arrived by now, please email us at welcome@pureandcimple.com with:
- Your order number
- The shipping address you provided
- Date of purchase
Our customer service team will respond within 24 hours to investigate the status of your order and ensure it reaches you as soon as possible. Rest assured that we take every delayed delivery seriously and will work quickly to resolve the situation for you.
Yes, we offer free shipping on all orders over US $50 / Β£40.
Please check our return/refund policy .
